Conversation History and Analytics Now Live!

Sensay has launched two new powerful features: Conversation History and Analytics.

Together, they provide you with full visibility into how your AI agent is performing and what your customers truly want.

Here’s how each feature works and how they can help you level up your business.

Conversation history

You can now access every single conversation your AI agent has had, all in one place.

It’s never been easier to see what customers are asking, where confusion arises, and what gaps you might need to fill.

Key Highlights

Unified conversation log: Access a complete record of all interactions between customers and AI agents, across any platform.

Group chat focus: Filter out the noise and zoom in on AI agent replies in busy channels.

Easy filtering and sorting: Sort by newest, oldest, AI agent only replies, or by platform to get to what matters fast.

With Conversation History, you can effortlessly monitor your AI agent’s responses to understand what customers are asking.

Analytics

Alongside Conversation History, Sensay has also launched Analytics, a dashboard that shows how your AI agent is performing across channels.

This is your direct line to customer intent. Fast, actionable insight you can use to improve how you interact with your customers in minutes.

Key Highlights

Number of conversations: Track usage over the last 30 days with a clear chart.

Interaction source: Understand where your AI agent is most active, whether it’s your website, Telegram, or Discord.

These insights will help you measure impact, optimize performance, and make decisions using live data.

Stay tuned for upcoming features like common questions and trending topics, designed to help you understand your customers even better.

Turn Every Conversation Into an Advantage

With Conversation History and Analytics now live, you have the tools to understand your customers like never before.