When someone leaves a company, their knowledge shouldn’t leave with them.
Yet in most organizations, that’s exactly what happens. The tacit knowledge people build over years of experience disappears when key employees move on or retire.
Over the past year, we’ve spoken with hundreds of companies that are feeling the impact of knowledge loss firsthand. This challenge is what Sensay is seeking to solve.
What companies lose is far greater than documents or checklists when people leave. What’s lost is the real, hands-on experience, the context and intuition built over years of doing the work. This kind of tacit knowledge, like how someone makes a certain decision or finds a creative workaround, is rarely written down and even harder to rebuild.
A 2024 research study published in Heliyon looked at how organizations manage tacit knowledge loss, especially as experienced employees retire. The study showed that organizations leveraging digital tools to capture knowledge are considerably more effective at retaining expertise for future employees. In contrast, organizations that depend on informal handovers, hallway conversations, or last-minute exit interviews tend to lose valuable knowledge the moment someone leaves.
This finding mirrors what we’ve heard directly from hundreds of companies over the past year. Many are feeling the impact of knowledge loss every day. Slower onboarding, repeated mistakes, and gaps in understanding lead to less efficient teams.
The problem arises from the absence of a reliable way to capture what people know before they leave.
Sensay helps organisations to capture, structure, and preserve knowledge of departing employees so it stays accessible for the people who need it next.
Colleagues and successors gain access to this knowledge, helping them pick up context quickly, avoid repeat mistakes, and get productive in less time.
Sensay captures knowledge in two ways:
Sensay turns that unstructured data into rich, living sources of knowledge that can be accessed wherever and whenever people need it, enabling colleagues to find the answers they need in whichever tools they’re using.
Colleagues can generate custom briefs to get up to speed quickly, whether they need a quick summary before a meeting or a detailed onboarding plan for a new hire.
By using Sensay to handle offboarding, organizations can:
Sensay will redefine how organizations manage knowledge transfer at scale.
By connecting offboarding and onboarding, Sensay helps companies treat knowledge as an asset that stays within the organization.
Sensay provides a powerful solution where every transition strengthens the business instead of slowing it down.
With Sensay, organizations can:
Every company that adopts Sensay becomes an organization that turns change into opportunities for growth.
This next chapter of Sensay focuses on one mission: helping companies retain knowledge.
We’re combining data capture and conversational AI to create interactive systems where employees can easily find answers, learn from their predecessors, and keep company expertise accessible to everyone who needs it.
Over the coming weeks, we’re rolling out these capabilities with a select group of organizations across SMB, enterprise, and government sectors.
This is just the beginning. Sensay will redefine how organizations capture and preserve knowledge, ensuring that what people know continues to power progress long after they’ve moved on.
If you would like to be the first to know about AI Offboarding and Knoweldge Transfer from Sensay you can sign up to our waitlist or reach out via email Info@sensay.io